Frequently Asked Questions

Troubleshooting your shopping experience and finding solutions.

What is the warranty period for my new device?

All electronics purchased from 'Something went wrong' come with a standard 12-month manufacturer warranty covering defects in materials and workmanship.

Do you offer international shipping for large appliances?

Currently, we ship to over 50 countries. Shipping rates and delivery times for large electronics are calculated at checkout based on weight and destination.

What is your return policy for opened electronics?

Opened items can be returned within 30 days of delivery, provided they are in original packaging with all accessories. A small restocking fee may apply to non-defective opened items.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to our logistics portal to monitor your package in real-time.

Are the products on your site brand new or refurbished?

We sell both brand new and certified refurbished items. Each product page clearly labels the condition, and refurbished units undergo a rigorous 50-point inspection.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and financing options through Klarna and Affirm for eligible high-value electronics.