Returns & Exchanges

At Something Went Wrong, we understand that tech doesn't always go as planned, which is why we offer a 30-day window for returns on all electronic devices. To ensure a smooth process, items must be returned in their original packaging with all accessories and proof of purchase included.

1

Initiate Your Request

Log into your account portal and select the problematic item from your order history to generate a return authorization number.

2

Prepare the Package

Carefully pack the electronics in their original box, ensuring all cables, manuals, and protective inserts are securely inside.

3

Ship the Item

Affix the prepaid shipping label provided via email and drop the package off at any authorized carrier location.

4

Quality Inspection & Refund

Once our technicians verify the device's condition, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing